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Our Newsletter


Delivery

How Much Will My Delivery Cost

Delivery costs are calculated automatically at the checkout. However, in order to give you a better idea of how much it will cost we have included product weights on the product page for you to refer to against the table below.

Weight

 

Delivery price including VAT

0 – 500g

£2.85

501 - 999g

£3.50

1kg – 14.99kg

£6.95

15kg – 27.99kg

£11.95

28kg – 54.99kg

£19.50

55kg – 74.99kg

£27.50

75kg – 144.99kg (Micro pallet)

£35.00

145kg-249.99kg (Quarter pallet)

£45.00

250kg – 499.99kg (Half pallet)

£50.00

500kg – 1 tonne (Full pallet)

£65.00

 

 

 

Where Do We Deliver

All postage quoted is to mainland UK. Please contact us for a quote for delivery to Highlands and Islands of Scotland, Channel Islands or Ireland.

How will My Order Be Delivered

All delivery items will require a signature on receipt of goods. Please be aware that if you request for your delivery to be left without a signature, you are accepting responsibility for your item sight unseen.  We cannot be held responsible for any damages or losses in this instance.

Smaller items and tubs/bags of plaster are sent by Royal Mail or Parcelforce.

Anything 75kg or above will be sent on a pallet service. If this is the case, please ensure there is adequate access to your premises for the delivery lorry. The ground will need to be hard-standing and fairly level. This means we are unable to deliver onto a gravel driveway. Any site restrictions should be made clear at the time of ordering or redelivery costs will be applicable. Please also be aware that sometimes bulk bags are delivered without a crane offload.

delivery.jpg

If the courier is unable to deliver due to no-one being available or site restrictions, there will be a re delivery charge applicable.

When will My Order Be Delivered

We endeavor to send out all items within one working day of receiving payment. Our pallet deliveries will be sent on a standard 2-3 day service. Please call for next working day/ Saturday delivery availability and prices. All other orders will usually be sent via a national courier service which will take 3-5 working days.

*During busy periods delivery may take longer than indicated - please contact us prior to ordering if your order is urgent or you require a specific delivery date and we will try to accommodate your requests.

Please do not arrange tradesmen before you have received your ordered materials as we can not be held responsible for any costs incurred through delays in your order getting to you.

What happens if my delivery is damaged or delayed?

We take great care in packaging every item to ensure safe shipment to you.  However, we cannot be held responsible if damage occurs. If your package has arrived in a damaged condition through the fault of poor handling by the couriers you must sign that it is damaged and refuse it if you do not want the items. Or sign that it is damaged or missing items but you still want the items. We will then be able to send a replacement or offer a partial refund. We need to know via phone or email within 24 hours  if there has been a problem with your order.

If you feel there has been a delay with your delivery, please contact us as soon as possible on 01794 884294. We'll track your delivery.

 

Re-delivery Charges 

If the pallet delivery company is unable to deliver for to the delivery address, a re-delivery charge will have to be paid before re-delivery can be made. Re-delivery charges are usually the same as the initial delivery charge. Common problems that cause a failed delivery include - no person available to sign for the delivery, site restrictions for a truck similar to the picture above, uneven ground for the pallet truck and an incorrect postcode. Please check the automated order confirmation email that all details are correct and alert us immediately. If the pallet has already been sent out from the delivery depot prior to us being informed of any incorrect delivery address information a re-delivery charge may still apply.

Deliveries will usually be re-delivered on the next working day.

Returns

Please see our RETURNS POLICY.