We operate a 30 day returns policy on most* items purchased. When returning your item, please include a copy of your invoice and your reason for returning. Items must be returned in their original packaging and in a resalable condition. You, as the buyer, are responsible for the return postage costs and we cannot be held responsible for returned goods lost or damaged in transit. A 10% restocking fee will apply.
*Haired mortars and plasters are perishable goods as the wet lime dissolves the hair. As such these are made to order and are not returnable.
Your statutory rights are not affected.
Any faulty goods can be returned within 10 working days for a full refund or replacement. Any delivery costs will be refunded by us.
Any orders may be cancelled before dispatch for a full refund and no penalty charges. Please call us on 01794 884294 to cancel your order. Orders are usually dispatched within 2 working days.