When will My Order Be Delivered?
We try to despatch all items the next working day after receiving the order. If your order weighs under 75kg it will be sent via the post or by our couriers APC overnight. This can take 3-5 working days but usually quicker. Our pallet deliveries will be sent on a standard 2-3 day service. However as pallet orders can require the product to be ordered in or manufactured this can extend delivery times.
We know sometimes items are needed asap. We can often send items out on a next day service. Please call us on 01794 884294 and we will let you know the additional charge and if we are able to accomodate your request.
During busy periods delivery may take longer than indicated - please contact us prior to ordering if your order is urgent or you require a specific delivery date and we will try to accommodate your requests.
Please do not arrange tradesmen before you have received your ordered materials as we can not be held responsible for any costs incurred through delays in your order getting to you.
How Much Will My Delivery Cost?
Delivery costs are calculated automatically at the checkout and charges are worked out by weight. Orders over a tonne are worked out by adding to the tonne price. eg an order weighing 1.2 tonnes will cost £130.00 (full pallet + quarter pallet). If you are ordering several pallets we may be able to discount the delivery cost. Local crane delivery costs are working out depending on the delivery address and quantity of the order. We usually deliver up to a 50mile radius and can crane offload from 1 tonne to 9 tonnes in one load.
Delivery price including VAT
0 – 500g
501 - 999g
1kg – 14.99kg
15kg – 27.99kg
28kg – 54.99kg
55kg – 74.99kg
75kg – 144.99kg (Micro pallet)
145kg-249.99kg (Quarter pallet)
250kg – 499.99kg (Half pallet)
500kg – 1 tonne (Full pallet)
Where Do We Deliver ?
All shipping costs quoted are to mainland UK and the ISLE OF WIGHT*
*Please contact us for a quote for delivery to Highlands and Islands of Scotland, Channel Islands or Ireland. There are some areas of Scotland not classed as highlands that attract a higher pallet cost but parcels are the same as stated above. Please call and we will be able happy to provide a pallet cost or process your parcel order.
How will My Order Be Delivered ?
All delivery items will require a signature on receipt of goods. Please be aware that if you request for your delivery to be left without a signature, you are accepting responsibility for your item sight unseen. We cannot be held responsible for any damages or losses in this instance.
Parcels delivery Smaller items and individual tubs/bags of plaster are sent by APC.
Pallet delivery We may send anything 75kg or above on a pallet service. Please ensure there is adequate access to your premises. The pallet will be able to be taken off the lorry via a tail lift and a moved with a manual pallet truck.The ground will need to be hard-standing and fairly level. This means we are unable to deliver over a gravel driveway etc and the pallet will be left at the drivers discretion nearest to the delivery address . Please also be aware that bulk bags are delivered through the pallet network are without a crane offload.
We want to have every delivery go seamlessly and have now added text updates for pallets giving you a 2hr eta window. However If the courier is unable to deliver due to no-one being available or site restrictions, there will be a re delivery charge applicable. This is the same cost as a new delivery.
Local crane delivery
We offer our own local (up to 50 mile radius) delivery of mortars/plasters for a flat fee of £50 inc vat for up to 2 tonnes. We can also arrange local delivery for bulk deliveries via crane offload for up to 9 tonnes - please call for pricing.
We now offer a text update of pallet deliveries which will give you a 2hr expected time of arrival window.
What happens if my delivery is damaged or delayed?
We take great care in packaging every item to ensure safe shipment to you. However, we cannot be held responsible if damage occurs. If your package has arrived in a damaged condition through the fault of poor handling by the couriers you must sign that it is damaged and refuse it if you do not want the items. Or sign that it is damaged or missing items but you still want the items. We will then be able to send a replacement or offer a partial refund. We need to know via phone or email within 24 hours if there has been a problem with your order.
If you feel there has been a delay with your delivery, please contact us as soon as possible on 01794 884294. We'll track your delivery.
If the pallet delivery company is unable to deliver for to the delivery address, a re-delivery charge will have to be paid before re-delivery can be made. Re-delivery charges are usually the same as the initial delivery charge. Common problems that cause a failed delivery include - no person available to sign for the delivery, site restrictions for a truck similar to the picture above, uneven ground for the pallet truck and an incorrect postcode. Please check the automated order confirmation email that all details are correct and alert us immediately. If the pallet has already been sent out from the delivery depot prior to us being informed of any incorrect delivery address information a re-delivery charge may still apply.
Deliveries will usually be re-delivered on the next working day.
Please see our RETURNS POLICY.